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Service Designer. Connecting the experience.

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Service Designer. Connecting the experience.


A B O U T M E

Described as both a conductor and protagonist in personality and work style assessments, I am a natural leader that assembles resources to solve problems. I start by being conscientious of my environment and attune to my surroundings. This builds a foundation of understanding through context — often localized — and adaptability. With my ENFJ personality type and educational background in Journalism and Strategic Communication, my personable, curious and inquisitive sensibilities set in. I become a knowledge sponge, activating all of my senses and soaking in new information.

My brain then constructs a web of information that associates how my observations are inter-connected. I map out my thoughts with quick sketches or low-fidelity prototypes. This is where my background as a visual designer/art director helps to actualize my ideas. At this stage, I am enthusiastic to use human-centered design methodologies to collaborate with teammates, strategize, and co-create.

I am comfortable navigating complex systems at an organizational scope, as well as focusing in on the experience of a particular service offering. As an experience designer, I enjoy the interdisciplinary nature of combining strategy, business and creativity to understand people, relationships and systems.

Through avenues of socially responsible service design, I am interested in collaborating with urban communities to co-design systems that promote social inclusion and health. Above all, I strive to create purpose through sustainable efforts and a heart for social impact.


P O R T F O L I O